Frequently asked questions

What is matcha tea? 

Matcha tea is a finely ground green tea powder native to Japan. Unlike traditional teas, matcha tea is prepared by dissolving the green tea powder in hot (not boiling) water, allowing the leaf to be consumed in its entirety and benefiting from all its nutrients. 

Where does Oishi Matcha tea come from? 

Our matcha tea is grown and picked by hand in the Uji region of Japan.

Which variety of matcha tea does Oishi Matcha belong to?

Our matcha tea is of the Okumidori variety. 

What is Okumidori matcha tea? 

Okumidori matcha tea is a high-quality matcha tea variety grown in Japan. It is renowned for its mild, umami-rich flavor and vibrant color. This variety is used in traditional Japanese tea ceremonies.

What are the benefits* of matcha tea? 

Matcha tea is rich in antioxidants, vitamins and minerals. It has energizing and soothing properties. It can also help improve concentration, stimulate metabolism and promote detoxification. It also helps maintain healthy skin and strong, silky hair.
(*The purported benefits of matcha tea do not constitute medical treatment)

How to prepare matcha tea?

  • Sieve 1 to 2 teaspoons of matcha into a bowl. 
  • Add about 70 ml of hot water (not boiling, between 70 and 80°C). 
  • Use a bamboo whisk (chasen) to blend until smooth and frothy. 
  • You can drink your matcha tea with or without milk, hot or iced. 

What grade of matcha tea does Oishi Matcha offer? 

We offer a top-quality, ceremonial grade matcha tea, perfect for enjoying on its own or as a latte.

How long does matcha tea keep after opening? 

Once opened, matcha tea should be consumed within 2 to 3 months.

How to store matcha tea? 

To preserve the freshness and quality of your matcha tea, store it in a cool, dry, dark place, preferably in an airtight container. Avoid exposure to light and humidity. 

Can pregnant women drink matcha tea? 

It is best to consult a health professional or doctor before introducing any new foods or drinks into your diet during pregnancy. 

Can matcha tea replace medical treatment? 

The consumption of matcha tea does not replace the prescription of medication by a health professional or doctor. 

How can I place an order? 

To place an order, browse our selection of products, add what you wish to order to the basket, then follow the instructions to complete your purchase. 

What payment methods do you accept? 

We accept payment by : 

  • Shop Pay (Visa, Mastercard, American Express, CB)  
  • Apple Pay 
  • Google Pay 

What is your delivery policy? 

For deliveries in Metropolitan France, the delivery time is two to five working days from the day following that on which the buyer has paid for the order. The maximum delivery time is 15 working days. For delivery outside Metropolitan France, the delivery time is calculated by the website according to the country where the order was placed. 

Are there customs charges for orders from abroad? 

Customs charges may apply if you order from outside the European Union. Any customs fees will be charged to the customer. 

What is your return policy? 

If you are not satisfied with your purchase, you may return the product within 14 working days from the date of delivery for a full refund, provided that the product is undamaged (unopened) and in its complete original packaging (packaging, accessories, instructions, etc.).

How can I contact your customer service? 

You can contact us via our contact form on our website. The Oishi Matcha team is available to answer all your questions, Monday to Friday, 9am to 5pm.